Tech Mahindra and Care Hospitals Launch 24x7 Multilingual Call Centre

Tech Mahindra, a global leader focused on digital transformation and consulting, has partnered with Care Hospitals to launch a 24x7 multilingual call centre that will change the patient experience and delivery of healthcare services in India.

Using integrated technology platforms, the call centre mixes technology and systems with a patient-first approach that enhances the value of partnerships in the service and consulting sector.

The call centre connects CRM solutions, real-time appointment scheduling and simple communication processes to achieve faster response times with consistent standards of service.

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The 100 member trained team can take lakhs of calls each month providing service and support across Care Hospitals entire network in India. Patients and families will receive access to support 24 x 7 in 10 languages, reservations, emergencies and follow-ups.

Commenting on the launch, Vijay Sethi, Chief Patient Experience Officer, Care Hospitals, said the facility reflects Care’s mission to make healthcare more accessible and responsive. Shalabh Dang, Chief Sales & Marketing Officer, Care Hospitals, added that it strengthens patient trust and reinforces the Care brand as compassionate and reliable. Vinod Raman, Group CTO, QCIL, emphasized the role of cutting-edge integrated technology in ensuring seamless access and efficient responses.

From Tech Mahindra’s perspective, Sanjay Ghura, Vice President Operations, highlighted the company’s expertise in managing large-scale call centre operations to deliver best-in-class outcomes. Simran Kaur Sethi, Head of Call Centre Operations, Care Hospitals, stressed that empathy and world-class training form the foundation of every first patient interaction.

The call centre is built with scalability in mind, allowing Care Hospitals and Tech Mahindra the potential to grow service capacity over time while continually striving to raise the expectations around healthcare consulting and operations.