180 Retail GCCs have helped India emerge as the new global business hub for multinational retailers, marking a major shift in how global companies manage their operations.
According to a report by TeamLease Digital, the country is now home to 180 retail GCCs, making it the world's largest destination for these centers.
The Retail GCC ecosystem has expanded rapidly, with nearly 2.72 lakh professionals working across these facilities. The report also found that hiring demand has almost doubled since 2024, showing that global retailers are increasingly choosing India to lead their technology, operations, and innovation.
The latest TeamLease Digital report highlights that India has overtaken every other country in the number of retail and FMCG Global Capability Centres (GCCs). These centers are no longer limited to handling back-office tasks. Instead, they play a key role in managing critical business functions for global retailers.
Some of the major areas handled by these centers include:
The report states that India's skilled workforce and growing technology ecosystem have made it an attractive destination for multinational companies looking to improve efficiency while driving innovation.
One of the biggest highlights of the report is the sharp increase in hiring across retail GCCs. Employment in the sector has reached around 2,72,300 professionals, while recruitment demand has nearly doubled compared to 2024.
This growth is being supported by several factors:
The report also notes that India's retail GCC workforce has one of the highest levels of AI maturity. This enables companies to build advanced solutions for customers, improve supply chains, and support global operations from India.
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Retail and FMCG companies are increasingly setting up GCCs in India because the country offers much more than cost savings. Businesses are now using these centers as innovation hubs that support worldwide operations.
Instead of relying on separate teams across different countries, companies are bringing technology development, analytics, customer experience, engineering, and business strategy together under one roof in India.
The report suggests this trend is expected to continue as more multinational companies expand their presence in the country. With 180 retail GCCs already operating and hiring continuing to grow, India has strengthened its position as a preferred destination for global retailers looking to accelerate digital transformation and improve business performance.
The rapid expansion of retail GCCs also reflects India's broader rise as a global technology and innovation center. As companies invest more in AI, digital commerce, engineering, and advanced analytics, India is expected to remain at the forefront of the global retail GCC industry for years to come.
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