Shivom Brass Industries: Equipping The Diverse Industries Components & Assembly Parts Requirements Offering High-Quality Products

The product it deals with is totally dependent upon the specific industrial requirements of the client/customer. Once the customers provide SHIVOM BRASS with the drawings, and samples of desired products concerning their requirements, the company determines the needs and provides them with comprehensive solutions. SHIVOM BRASS has expertise in non-ferrous metals like Brass, Aluminum, Copper, SS, and MS.

Moreover, the edge that SHIVOM BRASS’ products deliver over other players in the market is the modern machinery and technology usage, high-quality standards, transparency within the organization, comprehensive solution for every specific industrial requirement, process reliability, active inventory, and flawless supply chain. SHIVOM BRASS offers the best, nothing less. Modernization and technological upgradation is always the top priority of the management at SHIVOM BRASS.

It has added a number of modern high-technology machines and equipment which has helped the company to a great extent in enhancing and providing outstanding product satisfaction offering the best quality parts to its esteemed clients and meeting their specific industrial requirements. “A customer needs a service above their budget, hence there are many roadblocks in each specific client project including, finance, production, and tracking and delivery. In terms of financial pain points, we stress on giving them optimized solutions for their requirements with the

security of gaining customer trust and belief. We do this by deploying modern machinery, technology, and an experienced team that allows us to finish the project within the customer’s funds allocated against the project. While productivity is ensured by offering a solution that balances time, convenience, and comfort. In this busy world, everyone is preoccupied with predefined work so it’s our responsibility to reach out to them for their needs. To gain their attention we ensure participation in exhibitions, and contact them through emails and calls. We do visit customers at their facilities. At last, tracking & delivery are managed by a system that is transparent enough to get information at any stage during transportation”, states Yash Gohel.

SHIVOM BRASS is extremely process-oriented, right from customer onboarding, understanding their specific requirements to delivering the product by providing logistics support, and offering post-sale services. Over the years it has developed a system to process customer inquiries and pass on the correct and required information within time, as and when needed. Within 24 hours of inquiry, SHIVOM BRASS punches it into its system. Once the inquiry punches, the team at SHIVOM BRASS starts evaluating the critical aspects and provides the required information to offer its quote against the enquires.

The transparent and flawless system it follows to serve its customers makes the process a hassle-less experience. SHIVOM BRASS is always ready to serve its customers. Having a team for complaint resolution in place, respectively it does the root cause analysis and provides information to clients/customers within 72 hours of complaint enrolment.

The company has a highly educated and professional team working with respect to departments. In here, training, daily briefings, conferences, and meeting with management help employee grooming and developments that meet industries’ demands. In total, there are 750 employees and everyone holds an experience of average 5+ years. “At the time of COVID-19 pandemic, as all the operations were shut down, we managed to send 95 lakh components to different manufacturers across the globe. This shows our commitment towards our customers”, shares Yash Gohel.

Growth & Future
Established in 1992, in the Indian market by Snehal Gohel, the company started manufacturing in-house in 1995, however, it was introduced globally & started international export supply in 2005. Due to its significant part in the market & industry, SHIVOM BRASS collaborated with German company to expand European Market in 2010. It was through the hard work of Snehal and his team, that the company expanded its manufacturing facility by tenfold in 2015. Today with over 30 years of perseverance SHIVOM BRASS is one of the most renowned companies in the UK, European Union, and the American market. The company stressing on the well-being of its employees to offering them support at all levels within the organization, has policies in place that encourage respect, trust, empathy, and support for good and continued work.

Precisely, SHIVOM BRASS strives to be the earth's most customer-centric company. “We are very much positive to build new infrastructure. We have a plan to build a new manufacturing facility which is six times greater than the present one. We will soon be having four times more advanced machinery and employee strength in the coming years. We are exploring new opportunities to enhance our manufacturing capabilities in-house. Thus, we are also planning for entrenching a plant in-house. Our new plant is coming near Rajkot highway, spread across 34 acres of land, 100 km distance from the new Rajkot International Airport, and 300 km near the seaport”, concludes Yash Gohel.