In an effort to improve its direct-to-customer business model in Europe, Infosys, an IT company, has today announced that it has entered into a five-year partnership with clever Europe GmbH, an automotive manufacturer. Infosys and clever Europe GmbH have reached an agreement whereby Infosys will collaborate to offer improved customer experience, personalised data, and engagement for the smart 1, smart 3, and other planned all-electric models.
Infosys, "It has signed a five-year collaboration with automotive marquee smart Europe GmbH to refine its Direct-to-Customer (D2C) business model in Europe and provide enhanced customer experience, data-driven personalisation and engagement for the existing model smart 1, the newly announced smart 3, and other upcoming all-electric models from the iconic brand".
"Through this strategic collaboration, Infosys will help smart Europe GmbH redefine the online EV buying experience and apply machine learning (ML) models to accurately forecast sales and after-sales demand", said. Infosys will make use of its reliable process, functional and technical knowledge, and design thinking-led consulting approach to help clever Europe GmbH obtain extraordinary value from its investments in software, data, and cloud computing.
Infosys as a travelling companion. We will be able to improve our operational performance and user experience thanks to Infosys' strong leadership commitment and its capacity to lead end-to-end application development and maintenance with effectiveness and efficiency, said Dirk Adelmann, Chief Executive Officer of clever Europe GmbH. Along with a D2C sales approach and secure interaction across lead generation, prospect conversion, sales, and aftersales channels, Infosys will also assist clever Europe GmbH in effectively selling electric automobiles throughout 15 European nations. This assistance will be complemented by end-to-end ownership and responsibility.
We are excited to help forward-thinking businesses like clever Europe GmbH become more competitive in the European market by providing them with our state-of-the-art technologies. We will assist clever Europe GmbH in accelerating the adoption of cutting-edge digital solutions by combining our domain expertise with a strong regional presence, according to Infosys EVP and Global Head of Manufacturing Jasmeet Singh.