Ola Electric Rolls Out Same-Day Service at Hyperservice Centres

Ola Electric announced the expansion of its Hyperservice initiative through dedicated centres offering same-day service guarantees. This action highlights how crucial service infrastructure is becoming to the nation's quick EV adoption and consumer happiness.

The first Hyperservice Centre is currently open in Indiranagar, Bengaluru, as part of the rollout. Ola Electric is to progressively transition its current service facilities into the new format, improving service turnaround times and providing clients with a fully digital experience at no additional cost.

Transparency and convenience are provided by the centres' dedicated customer lounges, free Wi-Fi, and real-time digital tracking of servicing phases.

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“With Hyperservice Centres, we are setting a new benchmark – same-day service guarantee at no extra cost for any customer. This is about using technology, process redesign and scale to remove friction and give every Ola customer a faster, simpler and more transparent service experience,” an Ola executive said.

The growth is in line with Ola's overarching plan to improve its service network, clear backlogs, and stabilize customer service. In an attempt to control the pressures occurring in after-sales brought on by the spike in scooter deliveries in 2023, which resulted in long wait times and uneven spare part supply, the company recently formed a 250-person rapid-response team countrywide.

Ola Electric has huge hopes to boost client confidence, solidify its position in the evolving EV market, and strengthen India's developing EV ecosystem by improving service infrastructure and utilising technology-driven procedures.