The Logistics industry is evolving rapidly, driven by digital transformation, supply chain optimization, and increasing customer expectations. Today, customers expect fast and reliable delivery and with high potential of dissatisfaction if there are delays, tracking issues or problems with communication. Despite Logistics being unpredictable, customers expect consistency and transparency. Additionally, frequently changing customs regulations, tariffs and documentation requirements make it challenging to stay updated. Adapting to these demands is crucial for maintaining customer trust and operational efficiency.
Uno Logistics has more than 25 years of experience in the field of Logistics & Transport and provides a wide range of logistics services. The company offers reliable and dependable service that’s tailored to meet customer demands. The personalized, responsive customer service includes direct client contact, proactive issue explanations and customized solutions built on trust, transparency and adaptability. As an active participant in trade forums like Federation of Freight Forwarders in India (FFFAI) and Association of India and Association of Multimodal Transport Operators of India (AMTOI), the company keeps informed through conferences, seminars, internal training, and weekly knowledge-sharing sessions. The company also collaborates with a trusted network of overseas partners who have a deep under standing of local customs laws.
Staying Ahead with Smart, Trained Teams
Uno Logistics collaborates with trustworthy partners overseas to ensure that international shipments are handled smoothly.
When it comes to international customs regulations, there is no governing body that oversees global custom procedures. Instead, customs compliance is dictated by the laws and regulations of the specific countries involved in the trade. Rather than sourcing customs information independently from foreign authorities, the company relies on its trusted local partners in the destination or origin country. This approach ensures more accurate and up-to-date guidance.
“We believe in teamwork and it works. Every single member of the team possesses a very positive attitude and follows up the shipments with a professional and proactive approach with a set SOP of individual customers”, says Raja Palaniappan, Managing Director, Uno Logistics.
The team regularly stays updated with industry trends through multiple channels. Whenever someone attends a conference or gets updates from trade organizations, they bring that information back to share in-office meetings weekly. These sessions have a classroom atmosphere, where the company discusses current challenges, industry news, and actively participating in collaborative training. In addition to these internal discussions, the company also arranges soft skills training sessions conducted by locally recruited professionals. Team members are encouraged to participate in relevant seminars and workshops, which helps them to increase knowledge and grow professionally. This organized method helps the team stay informed, skilled, and understanding with the latest trends in the freight forwarding and logistics industry.
Every single member of the team possesses a very positive attitude and follows up the shipments with a professional and proactive approach with a set SOP of the respective Customer
Expanding Logistics with Trust & Precision
Uno Logistics operates two offices, a head office cum back office in Coimbatore, and another office in Mumbai. The company primarily works with clients who seek a professional and committed freight forwarder. Uno Logistics offers a unique solution and readiness to take smart risks and its reliable track record of meeting deadlines.
The company values open and honest conversations and is even prepared to bear the losses to support clients and to deliver commitment, which showcases its dedication to build long lasting client relationships. Rather than relying on traditional sales techniques, the company has built and continues to grow its clientele primarily through word-of-mouth and recommendations. This organic growth is a reflection of the trust and satisfaction shared by existing clients. Looking ahead, Uno Logistics is expanding its operations presence and it plans to open new offices in Delhi, Kolkata and Vizhinjam. This expansion plan showcases the company’s current and realistic vision for growth.
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