Clearing and forwarding enterprises today are harnessing technology, optimizing processes through online platforms, and prioritizing compliance, sustainability, and efficient last-mile solutions. The field is swiftly growing because of increased global trade, government support, and technology-enabled changes like faster communication and tracking.
These elements together create a dynamic and hopeful trajectory for the industry's future expansion. Cochin Clearing House (CCH), a leading Customs House Agent, is at the forefront of these advancements through continuous innovation, technology adoption, and domain expertise both in-house and through partnerships and affiliations like the Indian Chamber of Commerce & Industry, Cochin Customs Brokers Association, among others.
Evolution & Innovation
Emerging as a reliable pillar in India's customs brokerage sector, Cochin Clearing House (CCH) boasts a storied history since 1948, starting as the 11th ever CHA formed at the port city of Cochin. Evolving across decades and gaining experience with various commodities including food and beverages, industrial equipment, and consumer products, CCH maintains innovation, trust, and enhanced customer experiences as its driving forces.
Originating in Cochin, CCH has now spread its reach nationwide, collaborating with its sibling enterprise Freightlinks International (India), to provide an all-encompassing array of services, spanning customs brokerage, freight forwarding, transportation, warehousing and custom logistics solutions at various locations like Mumbai, Chennai, Delhi, and more. These services underline CCH's ability to adapt and thrive in a dynamic business environment. CCH enables its customers adapt to new opportunities and constantly changing regulations in export and import clearance. For instance, when self-sealing permissions for exporters were introduced a few years ago, CCH enabled many of their export customers to successfully obtain them without hassle.
"A big part of our success is thanks to our skilled team. Each and every member contributes their deep expertise acquired from managing a diverse set of products and clients. Importantly, I see a can-do & customer- first attitude in every team member, always ready to face challenges with alternate strategies", mentions Rajaram, Director at the Group Companies CCH and Freightlinks International (India).
Cochin clearing house's success is rooted in its ability to adapt & prioritize customers, delivering effective solutions in a changing industry landscape
The integration of technology has taken CCH's domain expertise to the next level, increasing efficiency and pro-actively mitigating disruptions. As an example, having a cloud-based platform where employees could work remotely enabled CCH to continue operations safely during the COVID-19 pandemic. In fact, CCH even took on new projects during this time, such as managing the first-ever export of medicines for an organization during the peak lockdown period in 2020. CCH and Freightlinks helped successfully export more than 40 tons of medicines via air - a challenging consignment due to the goods being of varying dimensions and packing requirements.
Future Roadmap
Forecasts anticipate noteworthy growth within India's logistics sector, fuelled by the country's economic progress and initiatives like ‘Make in India’, the creation of special economic zones, and the emergence of new ports, including the upcoming Vizhinjam port in Kerala. “As CCH gazes ahead, we envision a future of ongoing industry growth and relentless technological advancement, drawing upon our legacy of adaptability and customer-centricity, and a focus on developing value-added services and investing in verticals like last-mile solutions", concludes Rajaram.
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