C V Pipe Distributors: Reimagining Pipe Distribution By Digitizing Business Processes

Vaibhav Gupta

COO

Vaibhav Gupta

COO

The Indian market for pipes and fittings is expected to reach a net worth of $906.2 million by 2033 according to IMARC Group. During the past decades, the market has become dynamic with new products coming into the market frequently. The logistics for distribution of products has also become advanced due to the integration of digital tools and technologies. However, customers in this segment suffer from a number of challenges.

Firstly, the industry is fragmented and different distributors have their own set of products. In case of multiple requirements, customers have to avail products from different distributors. Timely delivery of products is also a consistent problem faced by customers. This is exactly where C V Pipe Distributors come in to make an impact. It offers a wide range of pipes and fittings for various industry needs and has integrated digitization into processes that ensures timely delivery of products.

The company’s approach to customers goes beyond that of a supplier, it positions itself as a long-term partner. Trust and quality remain at the heart of its philosophy, with complete transparency maintained in all interactions.

“We have digitized our supply chain process and monitor each step until delivery. The company ensures that customers do not face supply-related delays”, says Vaibhav Gupta, Chief Operating Officer, C V Pipe Distributors.

Assuring Quality

The quality assurance process that the company follows is one of the major factors that make it stand apart in the market. It is a known fact that quality is always checked from the end of the manufacturer. C V Pipe Distributors makes a difference with its own quality assurance team. It inspects the quality of products upon delivery from the manufacturer and also has a standard procedure for it while delivering them to customers.

So, the quality is checked by the distributor twice before handing it over to the customer. “Apart from authenticity checks at every step, we have digitized systems through which every product can be traced back to its source. It helps us maintain quality oversight and detect any issues early. We only warehouse certified products, which has become a key differentiator for us in the market”, stated Vaibhav.

Apart from authenticity checks at every step, we have digitized systems through which every product can be traced back to the source
Vaibhav Gupta //COO

Future Endeavors

The company’s legacy dates back to 1971, when it began as Sohan Lal and Sons (Poles), a manufacturer of steel poles. In 1992, the business diversified into pipe distribution, and today it operates as C V Pipe Distributors. Since then, the company has grown steadily by building strong relationships, ensuring timely delivery, and expanding its portfolio to cover a complete range of pipes and fittings. The company has made extremely good efforts in digital marketing processes and gained a lot of customers through its website. Looking forward, the company wants to accomplish a number of things in the next few years.

It wants to increase customer engagement of its website and have more conversions. “We want to incorporate more digital tools and develop our own ERP that will also help us increase our warehousing. In the next few years, we aim to achieve more market share and expand our reach”, concludes Vaibhav.