According to a recent report by Allied Market Research, the global logistics market is anticipated to reach USD 12,975.64 billion by 2027. Major factors driving the growth of this market include the growing e-commerce industry coupled with an increase in reverse logistics operations and increasing trade related-agreements. Furthermore, the rise in tech-driven logistics services and increasing adoption of IoT-enabled connected devices are the other factors fuelling the logistics market growth, globally.
One of the key elements in the logistics market today is information. Customers today not only look for quick delivery of goods, but they also want prompt responses from the logistics and supply chain companies. Therefore, Logistics companies have to deliver fast, efficient and accurate information, including prompt responses to inquiries from customers. Customers need a clear picture of whether things would go as planned or not. Therefore, multiple factors such as flexibility, innovation, and on-time delivery of goods are some of the important factors customers look for while choosing a logistic partner.
Perfectly understanding the aforementioned requirements, Mumbai based Jeena offers the right global logistics solutions to clients. While Jeena offers tailor-made solutions to clients with low turn-around time, the company leverages technology to ensure timely delivery to clients, globally. Intending to make a significant difference in the supply chain and logistics segment, they offer techno-centric pragmatic solutions.
One-Stop Consolidated Platform
Jeena offer a one-stop consolidated platform, which helps in meeting the supply chain needs of their clients. Right from booking and communication to documentation, payments, and invoices, the dashboard of this platform provides hands-on access to real-time updates and a deeper understanding of supply chain activities with the use of analytics.
Jeena’s operating model comprises progressive technology and state-of-the-art infrastructure. Pioneered by some of the best industry experts and round-the-clock customer support, Jeena ensures that its services meet the customers’ business expectations. The service offerings of Jeena include Freight Forwarding, supply chain, and Customs brokerage. While Jeena offers air freight, sea freight, and door to door services under the Freight forwarding service category, Criticare, 3PL, Pick & Pack are services offered by the company under the Supply Chain service category.
Infrastructure, Innovation, & Impeccability
“As a global leader in freight forwarding and supply chain solutions, our leadership is driven mainly by the three important pillars of Infrastructure, Innovation, and Impeccability. Based on these three pillars, we strive to change the conventional freight forwarding scenario by providing a new direction to its customers that is seamless, affordable, and effective,” says Malcolm D'souza, General Manager – Commercials, Jeena.
“One of the major factors that differentiates us from the other players in this landscape is that the same founding family is successfully running the business for the last 121 years and is being spearheaded by the fourth generation, now. This is because stability is one of the very important factors in Jeena,” adds Malcolm.
Ensuring End-To-End Visibility Through User-Friendly Customer Portal
For the quickest and most seamless end-to-end
processes across a wide gamut of markets, Jeena has developed a customer portal that provides customers a user-friendly dashboard, through which they can have end to end visibility. Jeena has invested hugely in its technology offerings by interfacing with its customers, partners, and other stakeholders through the API.
The company also conducts a robust service excellence program, based on which its staff are incentivized. When a staff surpasses the KPI tests that are well defined in the systems, the systems determine whether they have achieved their KPIs or not, without any manual intervention. Furthermore, the feedback mechanism from the company’s customers provides the management with complete visibility of the experience faced by its customers, which is further used to measure the performance of the customer service staff in the performance enhancement program.
Project-Based Supply Chain Management Of Critical Biological Samples
JeenaCriticare - the domestic healthcare arm of Jeena & Company, is not only a leading mainstream logistics service provider for project-based supply chain management of critical biological samples but also has vast experience in handling critical human blood and cord blood sample shipments for various reputed clients who operate as market leaders in diagnostics and stem cell banking sectors.
With its robust team comprising industry experts, Criticare designs tailor-made services with a dedicated OTC network and also offers packaging options for shipments with various temperature specifications that are accompanied by a data logger facility as well. With the current scenario, Criticare has also played a crucial role during COVID, to ensure timely delivery of testing kits and has also procured its fair share of vaccine distributions across the country.
Jeena is an AEO Indian customs broker, with 27 owned offices and about 1200 employees who work in the company’s logistics division
Serving A Wide Range Of Industries
Jeena is an AEO Indian customs broker, with 27 owned offices and about 1200 employees who work in the company’s logistics division. Jeena serves a wide range of clients across industries and these include retail, pharma, automotive, engineering, chemical, electronics, machinery, and many others. The company’s latest innovation has been the coastal shipping product, which is in line with the vision of the government to use coastal waterways and inland waterways.
Future Of The Logistics Landscape
Speaking about the future of the logistics landscape, Malcolm says that, “The Commerce and Industry ministry has revealed that the logistics reached a USD 439 million in 2020, and is going to be even brighter in 2021, owing to the consistent efforts of the government for improved bilateral trade”.
“Also, there would be significant reductions in manual intervention since artificial intelligence will be leading to automation of business processes, which in turn, will result in a reduction in manual intervention for freight handling. The processes are also getting faster and the quality is getting higher which is not only bringing down the costs but also helping in eliminating hidden costs and bringing down the overall high logistics cost of India. Furthermore, logistics players are being equipped with real-time information on key location statistics and this is all owing to the RFID and GPS, which has made the entire logistics systems much more responsive,” concludes Malcolm”.
From Strength to Strength
Jeena was established in 1900 in Mumbai by PallonjiKatgara and JamshedjiDastoor, with a small capital investment of USD 75. The company initially started with clearing, shipping, warehousing departments and developed its Import and Indent business.
Later, the years between 1920 to 1939, were known as the ‘two special decades’ of Jeena as various firsts were initiated by the company. Jeena was the first Indian Travel Agency that organized group tours abroad and in India for Indian travelers. The company also came up with the first-ever ‘Shop on Wheels’ train concept and was the first official clearing and forwarding agent for the defense services.
Jeena also became one of the first freight forwarding companies in the country to transport cargo by air. Not only did Jeena’s expanse grow ceaselessly around the world between 1980 – 1999, but its brand image also grew ceaselessly, which resulted in orders pouring in from all over the world, across all categories. Having attained prowess over air and sea routes, Jeena set forth to strengthen itself as a one-stop logistics solution company.
Between 2000-2019,Jeena established the largest quality inspection center in Tirupur and other centers in Mumbai, Delhi, and Bangalore and was appointed by the ‘Port of Halifax’ as their Indian ambassador. Not just that, Jeena was also honored by Ferrari for ensuring customs clearance and transportation of their formula 1 car and equipment during their ‘Magic of India’ tour. Also, Jeena achieved a significant milestone in establishing its first owned international office in Australia.
Today, with over 100 years of experience in this landscape, Jeena is spearheaded by the 4th generation of its founders and is the largest Indian Freight forwarder in the global market.