Industrial pumps ensure the free flow or transportation of various fluids and gasses that are highly essential in the process industries and are widely used across numerous industrial activities. Driven by various factors, such as rising infrastructure and industrialization, a growing focus on energyefficient pump models, and various government initiatives, the global Industrial pump manufacturing sector has been experiencing tremendous growth over the years.
Established in 2010, Flosys Pumps is a Coimbatore-based leading Special Pumps manufacturer and exporter offering a wide range of Special Pumps that cater to numerous industrial applications to its clients across the globe. Under the tutelage of its CEO, Manojkumar Gopalakrishnan, the firm, in a short period, has already built a strong reputation in the global market thanks to its customer-centric policies, efficient understanding of client’s specific requirements, high-quality product delivery and service that are customized based on client requirement, and many more. In an exclusive interview with Asia Business Outlook, Manojkumar sheds light on the wide product portfolio offered by the firm, the overall client engagement process, and much more.
Shed light on the wide range of products you offer under the Progressive Cavity Pumps.
We are the manufacturer and exporter of a wide range of special pumps, such as Progressive Cavity Pumps, Gear Pumps, Lobe Pumps, and so on, that cater to numerous industrial applications. Apart from that, we also make specific pumps that are customized based on client requirements. Based on the industry they cater to as well as the type of liquid they handle, the progressive cavity pumps are further categorized into different series, such as FSP, FSS, FSH, FSW, FSV, and so on.
While the FSP series pumps are mainly used in industrial applications, the FSS series pumps mainly cater to the food processing and pharmaceutical industries, where utmost priority is given to hygiene.
The FSH and FSW series pumps are primarily used in various construction industries, where hopper-type pump housing is used to allow the free flow of high-density liquids. The FSV series pumps are used for lifting and transporting high viscous liquid.
What approach do you follow to ensure the quality of your products? Please walk us through the complete cycle of your client engagement process.
Since the firm's inception, especially in the last two years, a majority of our product sales have come from export, especially to our clients in the European market. While meeting the quality standards of the European market is no small task, the stringent quality checks carried out by our highly qualified QC engineers ensure that every component meets the quality specifications in terms of functioning, product material, tolerance, and so on.
Being an ISO 9001-certified company, we ensure that our products follow best-in-the-market quality standards, which helps us expand our client base in the international market. The client engagement process usually starts with an inquiry from the customer. Then we do a complete requirement analysis understanding the specific needs of our customers in terms of scope of application as well as specific parameter needs of the liquid, such as viscosity, specific gravity, and so on. Based on the requirement analysis, we propose the appropriate product to the client. In case required, we also provide postinstallation support to our clients.
Since its inception, how has been the growth of the company in terms of client acquisition & geographical expansion?
Since the firm's inception, our adoptability in terms of product quality as well as understanding our clients’ requirements has earned us numerous clients both in India and abroad. Today, we provide products to most of the major corporates in India. Initially, we were only focused on the domestic market. Eventually, we received inquiries from international markets, which gradually expanded owing to our quality products and services. Today, apart from our presence in the domestic market, we are also exporting to various countries across the globe, including the US, Europe, Australia, New Zealand, Vietnam, Philippines, Indonesia, Thailand, Malaysia, and so on.
What makes Flosys Pumps stand out from the rest is its product quality as well as expertise in the appropriate selection of pumps based on client requirements
What are the major factors that set you apart from other players in this segment? What achievements has the company attained since its inception?
What makes us stand out from the rest of the players in the market is our expertise in the appropriate selection of pumps based on client requirements. We excel in understanding the customer requirements and based on that, offer them suitable solutions, even sometimes providing tailor-made solutions based on their requirements. We also ensure the best product quality as well as timely delivery. Apart from these, we also stand out, when it comes to our engineering capabilities, product reliability, presence & reach, service support, and low cost of ownership.
Whether it’s technical or after-sales support, we always ensure prompt responses to our client’s queries. Since its inception, it has always been a roller coaster ride for us while facing tough competition both in the domestic as well as international markets. Still, we have persisted while taking the company to the next level.