Uday Barua: Driving Operational Excellence in Hospitality

With over 25 years of experience in hospitality and hotel operations across India and the Middle East, Uday Barua has established himself as a dynamic leader known for operational excellence, people development, and business growth. Currently serving as the Director of Operations at Radisson Hotel, Gurugram Sohna Road, he oversees the complete spectrum of hotel operations—ranging from F&B and guest services to HR and facilities—while driving strategic initiatives in marketing, training, and guest engagement.

Uday’s career is a journey of steady growth marked by resilience, innovation, and results. Beginning his professional path in the mid-1990s with prestigious brands such as The Oberoi, Taj Palace, and The Claridges, he quickly built a strong foundation in service excellence and F&B management. His early roles gave him a deep understanding of hospitality at the ground level, which continues to shape his leadership style today.

His breakthrough came during his tenure with Radisson Hotel, Kaushambi, where he led the complete setup of F&B operations from project handover to launch. Under his leadership, the hotel earned multiple international certifications including HACCP and ISO standards, while achieving high guest satisfaction scores.

Uday further strengthened his international experience with the Ramee Group of Hotels in Bahrain, where he played a key role in regional market expansion, vendor partnerships, and manpower planning. On returning to India, he joined The Pllazio Hotel, Gurugram, where his contribution over eight years—first as F&B Manager and later as Operations Manager—significantly elevated the property’s reputation. He was instrumental in redesigning outlets, boosting revenues, and aligning teams with long-term organizational goals.

Across all his roles, Uday has demonstrated a proven ability to optimize cost structures, ensure P&L growth, and enhance guest satisfaction. His leadership philosophy centers on mentoring teams, building performance-driven cultures, and empowering people—values that have consistently translated into reduced attrition, stronger customer loyalty, and improved profitability.

Beyond his operational expertise, Uday is also a certified Train the Trainer professional, equipping him with the ability to design and deliver impactful training programs that inspire excellence at every level of the organization.

Recognized for his strategic foresight and executional discipline, Uday continues to shape the hospitality industry by combining traditional values of service with modern business strategies. His journey reflects not only personal achievement but also his unwavering commitment to raising industry benchmarks in guest experience and operational performance.