Slog Square Electromech: An Exemplary Spm Provider In The Machine Manufacturing Sector

We try to solve the problem in the simplest way with minimal cost involved, which is beneficial for customers and our company in the long run. We provide our customers immediate support in case of any downtime which creates a difference in troubleshooting and availability of machines for production. The attempt we make to ensure the effectiveness of our services are team building, workmen retention, and relevant technological support. We don’t strive much for profits but to maintain the brand value of SLOG. We also do consulting, and hand-holding of customers in case of new projects, with inputs that can help in the optimum usage of resources.

What are the major pain points faced by your customers in this segment? How do you solve them?
The major pain points of our customers are quick changes in technologies. Sometimes, it is so fast that during the development of the machine ordered, the customer finds the need for technology upgradation. SLOG does not work as the supplier with its customer but we work as part of their team. We share our experience at the conceptualization stage and convince them to adapt the latest technology. We provide the best possible solution within their budget.

Please walk us through the complete cycle of your client engagement, right from understanding their specific requirements to delivering the product and offering support.
Firstly, we understand the client’s need for the particular process, discuss the solutions and submit a budgetary quotation along with a concept. Later, after consensus with the client, we submit the final quote. Further, getting a formal PO, we prepare the 3D final design (mechanical as well as electrical) and then take approval for the same from the client. Thereafter, we release the manufacturing drawings to the shopfloor for part manufacturing. The required BOPs are ordered. Every part of the machine goes through a quality check.

The miscellaneous parts are then assembled on the main structure and field wiring from the Main control panel to miscellaneous electrical/electronic is completed and the machine is programmed as per process requirements, internal trials are carried out. After successful internal trials, the client is given a call for final machine trials. Lastly, the machine is dispatched to the customer end after a satisfactory customer trial, with a team for machine commissioning.

Tell us about your team’s expertise. How is your combined experience helping the firm to grow?
We have a mixture of experienced professionals and a young team of mechanical and electrical engineers who are enthusiastic and always keen to learn and adapt to the latest technologies. Since we are into engineering work, every week brainstorming sessions are held where we discuss the challenges faced and share the solutions. We do believe in learning and are always open to feedback. We keep a record of the feedback and ensure that the same problem is not a pain point again.

What is the future roadmap of your company? Are you working on any innovations or expansion of your product portfolio?
The company has been having a steady growth, mostly by word of mouth of our clients. We mainly focus on customer satisfaction by delivering quality machines on the time committed, supported by after-sales service support. We never went for faster growth rather we focused on retaining our customer base with our quality sales and services.

Like others, we are also working towards Prime Minister’s New Nation’s dream through ‘Make In India & Make For The World’. We have recently started exports to Asian countries, and are approaching the European countries. Well 'innovations are a continual process in our field'. A few years back, our customer base was limited to automobiles, whereas now we have expanded our customer base to other sectors too such as Home appliances, F&B, and Power.