Indian Railways, rightly identified by the Hon’ble Finance Minister of India, as one of the seven ‘engines’ of economic growth under the PM Gati Shakti Master Plan, in her budget speech of 2022, is at a crucial juncture currently.
Balancing the demand for a state-of-the-art railway transport services with the social demand of point-to-point travel in a densely populated country such as India has led to a policy of providing clean, safe, and efficient travel.
Prateek Saraogi, Director
One company focusing on the ‘safety’ part of supporting this vision is KSK Engineering Industries Private Limited (formerly Kontinental Steel Korporation).
KSK Engineering is an RDSO approved manufacturer of Fish Plates, Fish Plate Bars, Metal Liners, Metal Liner Bars, Glued Insulated Joints, Improved Switch Expansion Joints and Fabricated Switches supplying its products throughout the country to all the railway zones, PSUs and private track construction companies.
“Having our own rolling mill, which is not common to our competitors, provides us additional control over the final accuracy of all our railway products. Being ISO 9001:2015 certified, we follow strict quality norms and are thus able to maintain a better consistency in all our products”. says Prateek Saraogi, Director at KSK Engineering Industries.
KSK enjoys a repeat order rate of close to 80 percent which is credited to its End-to-End Customer Journey wherein the sales and marketing team works closely with the engineering and research team, the production team and the QA/QC team to ensure that client requirements are met all the time.
KSK also encourages its clients to conduct third-party inspections at its premises to reinforce its unwavering commitment to quality. It has a completely independent laboratory for undertaking all types of chemical and physical steel testing for all major steel grades.
If any products supplied are not up to the satisfaction of our customers, then those are replaced by us promptly.
“We satisfy our customers by manufacturing quality products and delivering within assured timelines. We ensure that there is a transparent process in customer service. If any products supplied are not up to the satisfaction of our customers, then those are replaced by us promptly”, adds S.M. Jain, Director at KSK Engineering Industries.
KSK has also started adopting and using technologically advanced tools to provide more transparency to its customers. A digital supply chain process is under development through which it would provide a transparent dashboard where the customers would place the order and get updates of the progress happening in house production.
The company is also aiming to be among the top three manufacturers of each product that it produces and is continually looking to expand its product portfolio in sync with the requirements of its clients.