The Indian UPS market is on the rise due to growing demand for reliable power backup solutions across industries like IT, telecom, e-Commerce, and more. Frequent power issues in India necessitate stable power for data protection, efficient operations, and productivity. Digital acceleration and government initiatives further boost this demand.
In an evolving landscape, the UPS market plays a vital role in ensuring uninterrupted power and supporting various sectors. Ensuring high uptime is crucial to prevent system shutdowns and failures, especially in critical settings like hospitals, factories, and banks. This requires quality equipment, maintenance, backups, monitoring, and meticulous planning to maintain reliable operations. Additionally, customers face pain points related to the Total Cost of Ownership and efficiency.
With over 30 years of experience, Numeric UPS is a prominent player in India's UPS industry, providing a diverse array of UPS solutions spanning from 600 VA to 21MW. As part of Group Legrand, the firm benefits from global insights and local expertise. Having the largest service infrastructure in the industry, including 250+ direct service centers and 1200+ professionals, Numeric UPS offers a comprehensive range of UPS products addressing critical customer pain points. In conversation with Satpal Singh, we learn more about the company. Let’s read.
What are the flagship products offered by your company? How are they different from other products in market?
Our UPS product range, ranging from 600VA to 21 MW, caters to various sectors and includes Line Interactive, Single Phase, and Three Phase UPS systems that can be customized. Key products such as HPi 33 EVO, Keor MOD, Keor HPE, Keor XPE, Onfiniti, Valura, Premius, and Upsaver stand out due to our focus on sustainability, energy efficiency, and cost-effectiveness. Sustainability is integral to our mission, with a commitment to reducing carbon emissions through our PEP certified products, responsible design, green sourcing, and circular economy-friendly materials. High energy efficiency is a hallmark achieved through advanced technologies that minimize power waste, lowering utility costs. Our solutions prioritize lasting value, reducing energy consumption, extending equipment lifespan, and minimizing maintenance expenses while offering tailored solutions for unique power needs.
What approach do you follow to ensure the quality of your products? Please tell us about the uniqueness of your manufacturing process.
We maintain stringent product quality from design to final testing using lean techniques. Continuous product enhancements are driven by market changes and customer feedback. Our manufacturing processes continually improve safety, quality, delivery, environmental impact, and cost-efficiency. These improvements include skill enhancement through training, multi-skilling, empowerment, and implementing foolproof mechanisms in products and processes.
Please walk us through the complete cycle of your client engagement process.
Our client engagement begins with a thorough understanding of their power requirements and unique needs. We offer hassle-free delivery and installation of standard products.
For customized solutions, we collaborate across teams to design tailored UPS solutions, providing detailed proposals and efficient delivery. Rigorous testing ensures reliability, and comprehensive training empowers staff. We prioritize nurturing lasting client relationships through regular communication and feedback, ensuring the delivery of reliable, tailored power backup solutions.
Tell us about your team’s expertise. How is your combined experience helping the firm to grow?
Numeric UPS thrives on collaboration among specialized teams. Sales and Customer Service tailor UPS solutions, while Technical and Engineering designs and integrates them. R&D fuels innovation, Manufacturing ensures efficiency, and Quality Assurance upholds industry standards. Installation and Service deliver support, and Marketing promotes our UPS solutions. Our service team has a combined experience of over 16700-man years, is armed with the right tools and supported by a robust service infrastructure, thereby, providing comprehensive need-based solutions to ensure that critical applications remain operational with maximum uptime. This collective expertise empowers us to offer customized, top-quality, and innovative products, fueling business growth, satisfying customers, and solidifying our market presence.
With over 30 years of experience, Numeric UPS is a prominent player in India's UPS market, with over three decades of experience & the widest service infrastructure in the industry
How has been the journey of the company since its inception? How has been its growth in terms of client acquisition and geographical expansion?
Since inception, our company has embarked on a remarkable journey characterized by consistent growth, strategic client acquisitions, and an expanding geographical footprint. Our commitment to delivering innovative and reliable solutions has resonated with businesses across sectors, resulting in a steadily increasing client base. We take pride in being a trusted partner for businesses seeking dependable power backup solutions.
Geographical expansion has been pivotal to our growth strategy, with a strong pan-India presence, underlining our dedication to delivering reliable power solutions and solidifying our position as industry leaders. Our expansion is driven by a commitment to maintaining high-quality standards and delivering unparalleled customer experiences, considering diverse market dynamics, and evolving power demands.
What is the future roadmap of your company? Are you working on any expansion of your product portfolio?
Our future roadmap is centered on relentless innovation. This involves refining our existing products, introducing new solutions, and embracing cutting-edge technologies. For instance, the KEOR XPE, features a modular and scalable architecture and three-level inverter technology. Our recent launch, the HPi33 EVO, embodies high performance, flexibility, ease of use, and optimal protection, making it an ideal choice for mission-critical applications across various industries.
Similarly, the Intizon Mini UPS for Wi-Fi routers ensures uninterrupted internet connectivity and exemplifies our commitment to adapt to the ever-evolving digital world. We are also dedicated to providing tailor-made solutions for key sectors such as Data Centers, Healthcare, and Infrastructure.