Google CEO Sundar Pichai’s latest comments underscore a critical inflection point in the global artificial intelligence ecosystem, where rapid adoption, heavy investment and rising expectations are running ahead of technology’s current limitations. Speaking to the BBC, Pichai cautioned that AI systems remain “prone to errors” and should be treated as just one more source of information rather than a single source of truth.
He stressed the need for a “rich information ecosystem” so that people do not depend solely on AI tools. “This is why people also use Google search, and we have other products that are more grounded in providing accurate information,” he told the BBC. While acknowledging that AI is powerful for creative tasks, he emphasised that people should learn how to make the best use of these tools, “and not blindly trust everything they say”.
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Google has integrated AI Mode into its search engine, powered by its Gemini chatbot, to offer a more conversational, expert-style experience. Yet Pichai admitted, “We take pride in the amount of work we put in to give us as accurate information as possible, but the current state-of-the-art AI technology is prone to some errors.”
On the investment wave, he compared today’s AI boom to the dotcom era, calling it a mix of rational opportunity and “irrationality”, and warned that, “I think no company is going to be immune, including us.” Pichai highlighted Google’s end-to-end technology stack and confirmed the company’s commitment to invest £5 billion in UK infrastructure and research, signalling long-term confidence despite potential AI market turbulence
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