Transport and logistics are being compelled to embrace technological innovation at a rapid pace by the booming e-Commerce industry, which is putting data analytics, automation, and platform solutions in the driver's seat. By automating labor-intensive processes like warehousing and last-minute delivery, digitally connected value chains increase forecasting accuracy and scalability capacity, boosting business profitability. Xportus is revolutionizing the world of logistics, serving as a freight forwarder with software that enables customers to manage their shipments efficiently.
Xportus was founded to obtain the best freight prices with an AI-driven platform that enables users to search through hundreds of options across Carriers, NVOCC, and CHA to discover the best economic logistics costs, vessel schedules, transit times, and inventory availability. “We started in 2020, during the Covid era when companies were being closed down and had problems moving essential items as a result of poor logistical infra and limited facilitation services. To address this, we started our first shipment with HAZ cargo for a well-known client whose product is utilized in the pharmaceuticals manufacturing industry”, speaks Ravit Singh, Founder, Xportus.
According to a McKinsey report, 31 percent of businesses have fully automated at least one function. From food to air travel, automation has entered almost every industry. Despite this, the shipping industry is still considerably backward when it comes to automation.
Freight forwarding is one of the crucial aspects of shipping. Recently, companies have started digitizing their freight forwarding to ease the entire process. Xportus manages the end-to-end work-flow from Quotations to Shipments, Jobs, and Invoices. The firm believes that automation in visibility and tracking must enable features including auto-capture every movement of shipment, auto-notify each time the shipment attains a journey milestone, improve customer relationships, provide actionable insights through a performance analytics dash-board, save time, and help drive savings.
The majority of customers have the same needs; everyone wants to export and everyone wants to import. “Before pitching any sales to the customer, we try to understand their business, their business needs, their product, their pain points, and then we interact with the customers. After a few interactions, we often end up finding out about their issues. Then by determining their areas of concern and their preferences, we provide them with precisely designed solutions to address those”, says Ravit Singh. Xportus better utilizes the resources at its disposal to serve customers while reducing its annual costs. As a result of this strategy, the company has a very high customer retention rate.
Xportus offers a wide array of services including Instant booking, Live tracking, Customized finance solution, a Personalized Dashboard, and a Flexible credit facility. “The core issue for customers is the visibility of shipments, and our team is mapping all the criteria and providing tailored solutions to help customers find the best carrier partner concerning value for money and service deliverables”, shares Rav¬it Singh.
Xportus designs the solutions as per the needs of the customer. The customer support team and the operations team work together to deliver a feasible solution in the best possible manner under the defined timeline. Xportus holds the belief that things are constructed through the application of discipline.
Experimenting with technological innovation to foster stronger organizational coherence & enable flexibility & scalability
Currently, Xportus has a presence in Major cities of Northern India i.e Noida, Delhi, Gurgaon, and Mumbai. The company plans to expand in the southern region in places like Chennai, Bangalore, and Kochi. In addition, the firm’s international operations will be broadened to the Middle East, Latin America, and other African nations. “We have specific plans in place for expansion over the coming years, and we'll get things set up as soon as we have a clear idea of how to proceed with these strategies”, signs off Ravit.
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