Magazine Contents

04

Editor's Note

04

Industry Insights

The Rapid Growth of the Aerospace industry
Nandini Mukherjee, Managing editor

08

Knowledge: The Driving Element for Today’s Contact Centres
Peter Quinlan, Vp - Unified Communications & Collaboration Product Management, Tata Communications

14

Decoding Robotic Process Automation for the Indian Market
Sunil Aryan, Practice & Sales Lead, Verint Asia

18

Dhruti Engineering Consulting
Dileep Kumar Reddy, Founder & Director

20

Transforming It to Digital Technology
Mano Mannoochahr, Cio, Travelers

26

Highly Integrated 8-Bit Mcus Can Help Simplify Can Automotive Applications
Edwin Romero, Product Marketing Manager - Mcu8 Division, Microchip Technology

29

To Outsource or Build In-House
Shweta Srivastava, Cto, Paul Merchants

33

Small Can Be Smart(Er) Too: Steps for SMEs in Manufacturing to Win in the Era of Industry 4.0
Cheng Jang Thye, Chief Architect & Head, Digital Experience Center, Fujitsu Singapore

36

For Aerospace Cios, ‘I’ Is for Information & a Whole Lot More!
Tammy Choy, Vice President & Cio, The Aerospace Corporation

38

Achieving Service Excellence through the Digital Utility
Thomas Kuczynski, Cio, Dc Water

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