• 4

  The Rapid Growth of the Aerospace industry

  Nandini Mukherjee, Managing editor

• 8

  Knowledge: The Driving Element for Today’s Contact Centres

  Peter Quinlan, Vp - Unified Communications & Collaboration Product Management, Tata Communications

• 14

  Decoding Robotic Process Automation for the Indian Market

  Sunil Aryan, Practice & Sales Lead, Verint Asia

• 18

  Dhruti Engineering Consulting

  Dileep Kumar Reddy, Founder & Director

• 20

  Transforming It to Digital Technology

  Mano Mannoochahr, Cio, Travelers

• 26

  Highly Integrated 8-Bit Mcus Can Help Simplify Can Automotive Applications

  Edwin Romero, Product Marketing Manager - Mcu8 Division, Microchip Technology

• 29

  To Outsource or Build In-House

  Shweta Srivastava, Cto, Paul Merchants

• 33

  Small Can Be Smart(Er) Too: Steps for SMEs in Manufacturing to Win in the Era of Industry 4.0

  Cheng Jang Thye, Chief Architect & Head, Digital Experience Center, Fujitsu Singapore

• 36

  For Aerospace Cios, ‘I’ Is for Information & a Whole Lot More!

  Tammy Choy, Vice President & Cio, The Aerospace Corporation

• 38

  Achieving Service Excellence through the Digital Utility

  Thomas Kuczynski, Cio, Dc Water

Other Issues