The Logistics industry is evolving rapidly, driven by digital transformation, supply chain optimization, and increasing customer expectations. Today, customers expect fast and reliable delivery and with high potential of dissatisfaction if there are delays, tracking issues or problems with communication. Despite Logistics being unpredictable, customers expect consistency and transparency. Additionally, frequently changing customs regulations, tariffs and documentation requirements make it challenging to stay updated. Adapting to these demands is crucial for maintaining customer trust and operational efficiency.