| | July 20218VANTAGE POINTDESIGNING A DIGITAL ROADMAP FOR THE FUTURE REMOTE WORKFORCEBy Aditya Arora, CEO, Teleperformance IndiaD igital transformation is not a new priority for business leaders, but COVID-19 has made it more imperative, as businesses were forced to raise their digital maturity score years ahead of projections. The survival of organisations, across all core sectors, has fast become dependent on how quickly and effectively they can progress in their digital transformation journeys. The race for market share in the new remote environment has left executives with little choice but to digitise their business and plan ahead so they're not left grappling with unforeseen threats in the near and distant future.Executives, navigating through this particularly rough and unpredictable crisis, should be looking to ramp up digital resources and training to ensure business resiliency and continuity in the post-pandemic world.As we fast approach 2021, there is no better time for organisations to shift their strategic thinking from short-term recovery to long-term growth, and cash in on key transformational trends, set to define success. Let's explore more:Cloud-computing To reshape The Future WorkforceMarked reliance on Cloud Computing services throughout the pandemic is driving a future of improved info security, employee collaboration, and disaster recovery. Acting as lifeline for firms operating in disparate locations,cloud-based platforms are enabling workforces to securely access localised resources and communicate in a nimble way. As organisations in India re-strategise their IT spending plans for the New Year, 60 per cent are planning to leverage cloud as a platform for digital innovation, according to IDC. Organisations will increasingly use cloud technology to shield remote employees ­ no longer protected by in-office security controls - from security breaches or cyber threats. These platforms have evolved to leverage highly secure access controls in the form of multi-factor authentication, to create watertight identification processes, and BYOD software to keep company data in the rightful ownership of verified users. Throughout this ongoing adaption period, cloud platforms will help to instil the trust and confidence of remote employees that their individual endpoints are secure. Underpinned with well-defined processes, stringent policies, and proactive Executives, navigating through this particularly rough and unpredictable crisis, should be looking to ramp up digital resources and training to ensure business resiliency and continuity in the post-pandemic worldAditya Arora, CEO
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