| |MAY 20219As hybrid work emerges as a preferred set-up, businesses need to reinvent themselves with the workforce front of mindthe IT delivery function to be agile by cutting provisioning time, reducing infrastructure spend by having a mechanism to use it optimally and facilitating system rationalization & modernization. Cloud adoption reduces disruption risk and provides scalability to enterprises. NEED OF A ZERO TRUST FRAMEWORKIn a hyper-digital and largely contactless world, `Trust' will be the core currency of the next normal and will be the key factor for decision making. A trusted environment needs be built in which sensitive data can be processed or analysed in work from anywhere, giving clients a feeling that their data is secure. Businesses are re-visiting IT priorities that need to be modified for the new hybrid work environment and address increasing cybersecurity concerns by implementing zero trust security architectures. In a trend wherein most assets and devices are now located outside traditional physical and logical security parameters, enabling a cybersecurity mesh in enterprises for scalable and reliable controls is a priority for customer satisfaction on critical data security. A zero-trust network access, multifactor authentication etc. have been implemented by enterprises that offer remote access.CREATING A DIGITAL WORKPLACE As hybrid work emerges as a preferred set-up, businesses need to reinvent themselves with the workforce front of mind. A digital workforce and IT operations need to be rebuilt to support a new work model that allows employees to operate from anywhere and support their customers. According to Gartner, the model for anywhere operations is "digital first, remote first". Infrastructure, policies, practices will require a change to provide a seamless and scalable digital experience. In a future of work without boundaries, employees will expect a safe, productive, and seamless experience that satisfies personal and professional needs wherever work happens. As we enter the golden age of the human-centric approach of work, companies will need to rethink how they shape work patterns, while new ways of working will need to be adapted and reinvented to meet employee preferences. Digital skilling has become an integral part of IT companies' overall business strategy, and talent development must be our national priority. The OSP reform will provide the industry with an epic boost to hybrid work and significantly expand access to the talent base. India today, is at an exciting inflection point where technology is redefining business models. We are at a crucial intersection, where humankind, businesses and technology can create a better and productive world. With the ingredients already in place since the start of 2020 ­ people-centric innovation, trust-based collaboration, accelerated go-to-market strategies, undying talent focus, and adaptability to hybrid work models are essential. While organizations continue to respond to the crisis and explore new ways to operate and drive growth, the decade will emerge an accelerated techade ushering in A NEW WORLD AND A VIRTUAL FUTURE!
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